Privacy Policy
This page explains how LDM Group UK collects, uses and protects personal information submitted through this website.
Last updated: 07/05/2026
This Privacy Policy explains how LDM Group UK collects, uses and protects personal information submitted through this website.
LDM Group UK is committed to handling personal information responsibly and only using it for legitimate business purposes, such as responding to enquiries, arranging work, providing quotes and managing customer communication.
Information we collect
We may collect personal information when you contact us through this website, call us, send an enquiry or request a quote.
This may include:
– Your name
– Your phone number
– Your email address
– Your address or postcode
– Details about the service you need
– Any photos, messages or information you choose to provide
How we use your information
We use the information you provide to:
– Respond to enquiries
– Provide quotes or advice
– Arrange appointments or call-outs
– Confirm whether we cover your area
– Communicate about work you have requested
– Keep records relating to enquiries, quotes and completed work
– Improve the website and customer experience
We do not sell personal information.
Website analytics and tracking
This website may use analytics and advertising tools, such as Google Analytics, Google Tag Manager or Google Ads conversion tracking, to understand how visitors use the website and to measure enquiries, calls and other useful actions.
These tools may collect information such as pages visited, device type, browser type, approximate location and interactions with buttons, forms or phone links.
Cookies
This website may use cookies or similar technologies to help the website work properly, measure performance and support analytics or advertising tracking.
You can control or disable cookies through your browser settings. Some parts of the website may not work as expected if cookies are disabled.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose it was provided, including responding to enquiries, managing customer records, meeting legal obligations and handling disputes or follow-up communication.
Who we share information with
We may share information with trusted service providers where needed to operate the website, manage enquiries, provide services or meet legal requirements.
This may include website hosting providers, email providers, analytics providers, professional advisers or subcontractors where relevant to the work requested.
We only share information where there is a legitimate reason to do so.
Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.
However, no website or online transmission is completely secure, so information submitted online is provided at your own risk.
Your rights
Depending on the circumstances, you may have the right to:
– Request access to the personal information we hold about you
– Ask for incorrect information to be corrected
– Ask for information to be deleted where appropriate
– Object to certain uses of your information
– Ask us to restrict how your information is used
To make a request, please contact us using the details on this website.
Third-party links
This website may contain links to other websites. We are not responsible for the privacy practices or content of third-party websites.
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact LDM Group UK using the contact details provided on this website.